Payment and shipping
We deliver in principle against prepayment
Payment by bank transfer
Payment by PayPal
Our product range applies to items that are available from stock. If an article is not available from the time of order placement/order, we will inform you by e-mail as soon as possible. You then have the possibility to cancel or change your order. Then please send us an e-mail:
We supply private customers and business customers.
Depending on the article, delivery takes between 6-10 days within Germany and up to 2 weeks within the EU for private customers. For business customers the delivery times have to be agreed upon depending on the workload.
Shipping is done exclusively with DHL.
Standard shipping within Germany 4,99€.
Within EU 8,99€.
GATS Natura Knitwear can not be held responsible for delays in postal delivery.
You have the right to cancel this contract within 14 days without giving reasons. The revocation period begins on the day on which the goods were delivered to you. If you would like to revoke the contract, please send us an e-mail to “firstname.lastname@example.org” within the period.
After you have sent us the revocation by e-mail, the goods “in original packaging” must be returned to us immediately within the following 14 days. Please use our return slip for this purpose. As soon as we have received the goods back, we will refund you the costs that were incurred for the purchase “incl. shipping”.
In case of damage or other loss of value, compensation may be claimed.
Please note that articles with a detached label will not be taken back.
You only have to pay for a possible loss of value of the goods if this loss of value is due to a handling of the goods which is not necessary for the examination of the condition, characteristics and function of the goods.
Please note that the “return shipping costs” will not be covered.
Please return the goods to the following address:
GATS Natura Knitwear